Booking, cancellation & confidentiality (draft)
How scheduling, rescheduling, cancellation and document confidentiality are handled once booking is live.
Before booking is live
No payments or reservations are taken in this review build, so nothing can be charged or cancelled yet. Fees, limits, turnaround and revision rounds are confirmed in writing before any engagement.
Rescheduling
Requests for reviews, workshops and clinic sessions are reviewed manually. Where possible a mutually convenient alternative is offered.
Free webinar seats
A webinar seat is free and unnumbered, so nothing is charged and no refund question arises. Registering a second time with the same email for the same session keeps the first entry and its reminders unchanged.
Webinar changes
If a Sunday session is moved or cancelled, everyone registered for it is told by email, the reminders queued for the old time are cancelled, and the new schedule is re-queued automatically. Registration for a session closes when its start time passes.
Cancellation
Cancellation requests require operator review. Refunds, if a fee has been agreed, are not executed automatically and depend on work already completed.
Document confidentiality
Documents are shared only through an agreed secure route, accessed by the people named in the scope, and retained only as long as the engagement requires.
Publishing permission
No client name, document, result or feedback is published without explicit permission. Removing a company name is not treated as sufficient anonymisation, and anonymised material is approved before publication.
Changes to this policy
Any confirmed fee, turnaround or policy is shared in writing before you book, and this page is updated to match.